Frequently Asked Questions

Everything you need to know about your Luminance Milano experience.

Where are Luminance Milano products manufactured?

All our beauty and skincare products are formulated and manufactured in Italy, adhering to the highest European quality standards and using premium local ingredients.

What is your shipping policy for international orders?

We offer worldwide express shipping. Orders within the EU typically arrive in 2-4 business days, while international deliveries take approximately 5-7 business days depending on the destination.

Are your products cruelty-free and vegan?

Yes, Luminance Milano is committed to ethical beauty. All our products are 100% cruelty-free and we offer a wide range of vegan-certified formulas.

What is your return policy?

We offer a 30-day return policy for unopened and unused products in their original packaging. Please contact our concierge team to initiate a return or exchange.

How can I track my order?

Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress in real-time.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible interest-free installments.