Returns & Exchanges

At Luminance Milano, we strive for your absolute satisfaction with our luxury beauty products. If you are not completely happy with your purchase, we offer a 30-day return window for items in their original, unopened condition.

1

Initiate Your Request

Log in to your account and select the order you wish to return, or contact our concierge team with your order number to receive a Return Authorization.

2

Secure Packaging

Carefully pack the unused items in their original luxury packaging to ensure they are protected during transit back to our Milan warehouse.

3

Affix Shipping Label

Print the prepaid shipping label provided via email and attach it securely to the outside of your return parcel.

4

Quality Inspection & Refund

Once our specialists verify the product's integrity, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing